WELCOME TO GENEPOOL’S CLIENT SUPPORT TICKET SYSTEM

Genepool uses a support ticket system to manage and streamline client support requests. Each support request is automatically assigned a unique ticket number which can be used to track progress and responses to your request online. This service provides a complete archive of all your support requests. A valid email address is required.



Open A New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.

Check Ticket Status

We provide archives and history of all your support requests complete with responses.



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